Perhaps because US telecom giant Comast has decided to dedicate most of its budget to acquiring Fox instead of actually spending it on maintaining its sprawling infrastructure and CapEx, moments ago the second-largest multichannel video service provider in the US by total subscribers (with over 22.5 million) announced it was experiencing a “nationwide service interruption.”
The company’s help account, @ComcastCares said in response to a customer inquiring about the outage that they are working to “have this resolved as quickly as possible.”
We are aware and working to restore services as quickly as possible. We apologize for the inconvenience. – SL
— ComcastCares (@comcastcares) June 29, 2018
The website Down Detector, which crowdsources outage reports, shows highly concentrated Comcast outages in the northeast, parts of California and in the Chicago and Denver areas.
Making matters worse, it appears the outage has also affected the company’s customer service number with customers complaining the could not reach the company.
WiFi is down.
I work from home.
Customer service line gives me the busy signal.
I can’t find anything about this outage online.
Can someone please help? Or can you at least tweet an update on the situation?
I was really in the zone when the WiFi cut out!
— Vanessa Daves-Poarch (@vanessadaves) June 29, 2018
— Karen Johnson (@KJPR) June 29, 2018